Shipping policy

SoraSkin Shipping Policy

Dear Valued Customers,

At SoraSkin, we are committed to delivering your skincare essentials safely, efficiently, and transparently. This Shipping Policy outlines our order processing, shipping timelines, delivery expectations, and important information to help you shop with confidence.

 

Order Processing

All orders placed on soraskin.co are processed within 1–3 business days after payment confirmation.

During processing, orders undergo:

  • Order verification
  • Quality assurance checks
  • Secure packaging preparation

Orders placed on weekends or public holidays will be processed on the next business day. Please note that processing times may be extended during peak periods, product launches, promotions, or holidays.

 

Shipping Timeline

Once your order has been processed and dispatched, the estimated delivery time is:

7–14 business days

Delivery times are estimates and may vary depending on factors beyond our control, including but not limited to:

  • Carrier delays
  • Customs clearance procedures
  • Weather conditions
  • Peak seasonal demand
  • Local postal service performance

While we strive to meet all delivery estimates, SoraSkin cannot guarantee exact delivery dates.

 

Shipping Carriers & Tracking

We partner with reliable international shipping carriers to ensure secure and trackable delivery, including:

Yun · DHL · UPS · USPS

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking updates may take 24–72 hours to become active after dispatch.

 

Shipping Rates

We offer the following shipping options:

  • Shipping costs will be automatically calculated at checkout based on the delivery destination and order details.

    We may periodically offer free shipping promotions. If such a promotion is currently active, the relevant information will be prominently displayed on the checkout page.

     

    Customs, Duties & Taxes

    All product prices displayed on our website include applicable customs duties. Customers will not be required to pay additional customs fees upon delivery.

    However, SoraSkin is not responsible for delays caused by customs inspections or clearance procedures, which vary by destination.

     

    Delivery Responsibility & Risk

    Once an order has been shipped, responsibility transfers to the shipping carrier. SoraSkin is not liable for:

    • Delays caused by shipping carriers or customs authorities
    • Incorrect address details provided by the customer
    • Packages marked as delivered but not received
    • Loss or theft after confirmed delivery

    If you experience any delivery issues, please contact our support team promptly so we can assist you in tracking and resolving the matter where possible.

     

    Address Accuracy

    Customers are responsible for providing complete and accurate shipping information at checkout. Orders shipped to incorrect or incomplete addresses may result in delays, additional charges, or loss of the package.

    SoraSkin is not responsible for orders lost due to incorrect address information provided by the customer.

     

    Holiday & Peak Season Delays

    During high-demand periods such as major holidays, sales events, or promotional campaigns, delivery times may be extended. In rare cases, shipping may take up to 15 business days.

    We appreciate your patience and understanding during these periods.

     

    Undeliverable or Returned Packages

    If a package is returned due to unsuccessful delivery attempts, refusal by the recipient, or incorrect address details, reshipping fees may apply.

    Refunds will not be issued for undeliverable packages unless confirmed to be a carrier-related issue.

     

    Order Modifications & Cancellations

    Once an order has been processed or shipped, it cannot be modified or canceled. Please ensure all order details are correct before completing your purchase.

     

    Contact Information

    If you have any questions regarding your shipment, tracking details, or delivery status, please contact our customer support team:

    📧 support@soraskin.us